Responsibilities:
- Conduct outbound calls using provided scripts or following established call guidelines to promote our products or services (IT Solutions/Cloud Solutions/Cybersecurity).
- Engage in conversations with potential customers, identify their needs, and present solutions that address those needs.
- Answer questions from existing customers and provide excellent customer service.
- Qualify leads and convert qualified leads into sales opportunities by scheduling appointments or transferring them to the sales team.
- Maintain accurate records of all calls, including customer information and call details.
- Meet daily and weekly call targets.
- Stay up to date on company products, services, and promotions.
Qualifications:
- Excellent verbal communication and interpersonal skills, with the ability to build rapport over the phone.
- Strong active listening skills.
- Clear and persuasive communication style.
- Ability to follow instructions and work independently while adhering to call scripts and guidelines.
- Proficient in computer skills, with the ability to learn and use new CRM software.
- A positive and enthusiastic attitude.
- The ability to handle rejection and work effectively in a fast-paced environment.
