Requirements:
- Bachelor’s degree in Computer Science, Information Technology, or related field; Master’s degree preferred.
- ITIL Foundation certification required; ITIL Intermediate or Expert certification preferred.
- Proven experience in service transition management, with at least 10 years in a similar role.
- Strong project management skills, including the ability to manage multiple projects simultaneously and meet deadlines.
- Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams and influence stakeholders at all levels.
- In-depth knowledge of IT service management processes, including change management, release and deployment management, and configuration management.
- Experience with ITSM tools such as ServiceNow, Remedy, or SMAX.
- Familiarity with Agile and DevOps methodologies is a plus.
- Strong analytical and problem-solving abilities, with a focus on continuous improvement and quality assurance.
- Ability to adapt to changing priorities and work effectively in a fast-paced environment
