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Introduction to Performance Management (3 hours)
What performance management is, why it matters, and how it differs from appraisal, including modern frameworks like Balanced Scorecard and OKRs.
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Equip managers and HR leaders with practical tools to plan and elevate performance across teams and the organization.
Enroll Now!Upon completing this course, you will be able to:
Understand core performance management principles and frameworks (Balanced Scorecard, OKRs) and when to use them.
Design effective, aligned KPIs and translate strategy into measurable outcomes across HR, Finance, Sales, and Operations.
Run fair, constructive performance reviews using models like MBO, BARS, and the 9‑box to reduce bias and improve decisions.
Deliver high‑quality feedback, diagnose performance gaps, and implement targeted Performance Improvement Plans (PIPs).
Use data and AI‑enabled tools to monitor performance, forecast outcomes, and automate reporting for leadership visibility.
• Duration: 6 Sessions (1x/week, 2 hours/session)
• Format: Hybrid
• Level: Upskill
• Certification: Certificate of Completion
Performance management is the operating system of a high‑performing organization, aligning strategy with execution through clear goals, measurable outcomes, and continuous improvement. This hands‑on course builds real competence in KPI/OKR design, appraisal systems, data‑driven reviews, and coaching so managers can turn strategy into consistent results.
Learners will apply modern frameworks like the Balanced Scorecard and OKRs, leverage digital tools and AI analytics, and graduate with a practical, ready‑to‑use performance toolkit.
What performance management is, why it matters, and how it differs from appraisal, including modern frameworks like Balanced Scorecard and OKRs.
Link individual and team goals to strategy using SMART principles, KPIs vs KRAs, and leadership’s role in direction setting.
Principles of effective KPI design, quantitative vs qualitative metrics, with department‑specific examples.
Run structured reviews using MBO, BARS, and the 9‑box grid; address rater bias and conduct effective appraisal meetings.
Deliver actionable feedback, identify root‑cause performance gaps, and craft clear PIPs that drive improvement.
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Yes, this course is designed for managers, team leads, HR professionals, and analysts responsible for goal setting, reviews, and performance outcomes.
Expect practical exposure to HRMS/ERP performance modules and AI‑assisted analytics/reporting workflows to streamline monitoring and reviews.
Every module includes templates, examples, and a capstone where a complete, fit‑for‑purpose performance system is designed for real organizational use.
A completed capstone, assessed theory + practical, and a Certificate of Completion upon meeting the evaluation criteria.
