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Human Resources and Management

Certified Performance Manager

Equip managers and HR leaders with practical tools to plan and elevate performance across teams and the organization.

  • AreaHuman Resources and Management
  • LevelUpskill
  • DeliveryHybrid
  • Duration6 Sessions (1x/week, 2 Hours/session)
  • AccreditationCertificate of Completion

What you'll learn

  • Understand core performance management principles and frameworks (Balanced Scorecard, OKRs) and when to use them.
  • Design effective, aligned KPIs and translate strategy into measurable outcomes across HR, Finance, Sales, and Operations.
  • Run fair, constructive performance reviews using models like MBO, BARS, and the 9‑box to reduce bias and improve decisions.
  • Deliver high‑quality feedback, diagnose performance gaps, and implement targeted Performance Improvement Plans (PIPs).
  • Use data and AI‑enabled tools to monitor performance, forecast outcomes, and automate reporting for leadership visibility.

Course content

9 modules

About this course

Performance management is the operating system of a high‑performing organization, aligning strategy with execution through clear goals, measurable outcomes, and continuous improvement. This hands‑on course builds real competence in KPI/OKR design, appraisal systems, data‑driven reviews, and coaching so managers can turn strategy into consistent results. Learners will apply modern frameworks like the Balanced Scorecard and OKRs, leverage digital tools and AI analytics, and graduate with a practical, ready‑to‑use performance toolkit.

Course details

Course information

Duration
6 Sessions1x/week · 2 Hours/session
Basic computer literacy and
Basic computer literacy and comfort working with spreadsheets and dashboards.
An interest in performance,
An interest in performance, coaching, and data‑informed decision‑making.
No prior HR certification
No prior HR certification required, familiarity with goal setting or reviews is helpful.

Who this course is for

  1. HR professionals and business partners building

    HR professionals and business partners building or upgrading company‑wide performance systems.

  2. Managers and team leaders

    Managers and team leaders who run goal setting, reviews, and coaching conversations.

  3. Strategy, finance, and operations professionals aligning

    Strategy, finance, and operations professionals aligning KPIs/OKRs to organizational objectives.

  4. Analysts or aspiring HR leaders

    Analysts or aspiring HR leaders seeking structured, data‑driven performance methods.

Key Benefits for Learners

  1. Beginner‑friendly, step‑by‑step frameworks that translate

    Beginner‑friendly, step‑by‑step frameworks that translate strategy into measurable outcomes.

  2. Real‑world casework and a capstone

    Real‑world casework and a capstone to build a complete performance management system.

  3. Mastery of KPIs, KRAs, OKRs,

    Mastery of KPIs, KRAs, OKRs, and appraisal models (MBO, BARS, 9‑box) for unbiased decisions.

  4. Practical use of HRMS/ERP and

    Practical use of HRMS/ERP and AI analytics to automate tracking and reporting.

  5. Recognized certificate upon successful evaluation

    Recognized certificate upon successful evaluation and completion.

Certificate & accreditation

Certificate of Completion

Requirements

Access to a computer
Access to a computer and internet to use digital performance tools and templates.

Frequently asked questions

Yes, this course is designed for managers, team leads, HR professionals, and analysts responsible for goal setting, reviews, and performance outcomes.

Next available intake

Dates are currently being finalised.

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